As the former Practice Administrator for a multi-7-figure plastic surgery practice, answering the phone was a daily conversation and a critical component to the success of the practice. As competition continues to increase in the aesthetic industry, how your team is answering the phone and what they are saying can dramatically influence your entire practice. […]
7 Ways to Win on the Phone Read More »
Your patient’s experience should be the key focus of your practice! When your patient has an overall great experience, they will be loyal, get more treatments, and tell their friends and family about your practice. The truth is even if someone loves your work, one bad experience could lead to a negative outcome such as
5 Ways to Create a Seamless Patient Experience Read More »
As an established digital marketing agency with over 10 years of experience in the aesthetic industry, we have created over 100,000 leads for both surgical and non-surgical procedures. Unfortunately, many of those leads will never convert into a consultation or paying client without a sound follow-up system in place that every team member understands and
How to Create and Optimize Your Practice’s Follow-Up Strategy Read More »
Training your team should be one of the top priorities of your practice, right next to patient safety, and providing a great customer experience. Part of developing a great plastic surgery practice is building a strong team around the plastic surgeon so they can make him or her more efficient and more profitable. In order
5 Ways to Provide Ongoing Training to Your Team Read More »
Did you know that turn over at the front office will most likely lead to a decrease in phone leads? The way each phone call is handled can have a major impact on the practices’ revenue and the overall success of the practice. It’s important to put in the time and necessary effort to continuously
Money is Calling – Invest in Your First Impression Read More »
